RETURNS & REFUND POLICY

Return Eligibility

Due to the nature of cannabis products and applicable health and safety regulations, our returns policy is specific and clearly defined. We accept returns on Boutiq Switch products only under the specific conditions outlined below. All return requests must be initiated within the eligible timeframe and submitted through our Contact page.

Items Eligible for Return

• ✓
  Unopened, sealed products — Any Boutiq Switch disposable, Boutiq Switch V5, V4, or Glow device that remains completely sealed in its original manufacturer packaging, unused, and in the same condition it was received — within 7 days of delivery.
• ✓
  Transit-damaged items — Products that arrived visibly damaged due to shipping, provided photographic evidence is submitted within 48 hours of delivery through our Contact page.
• ✓
  Incorrect items received — If you received a product different from what you ordered, we will arrange a full replacement or refund at no additional cost.
• ✓
  Manufacturing defects — Any Boutiq Switch device or cartridge that fails to function as intended due to a manufacturing defect, reported within 14 days of delivery with supporting evidence.

Non-Returnable Items

Due to the consumable nature of cannabis products and applicable health, safety, and regulatory requirements, certain products and circumstances are strictly ineligible for returns or refunds. Please review this section carefully before purchasing from our official store.

• ✗
  Opened or used products — Any Boutiq Switch device, cartridge, flower, pre-roll, or concentrate that has been opened, used, or had its original seal broken cannot be returned under any circumstances.
• ✗
  Change of mind — We do not accept returns based on a change of preference, flavor dissatisfaction, or personal taste once a product has been opened or used. We encourage all customers to review product descriptions thoroughly before purchasing from our shop.
• ✗
  Misuse-related damage — Damage resulting from incorrect usage, improper charging, dropping, exposure to extreme temperatures, or any other form of misuse or negligence is not eligible for return or refund.
• ✗
  Returns after the eligible window — Requests submitted more than 7 days after delivery (or 14 days for defective product claims) will not be processed regardless of circumstances.
• ✗
  Products from unauthorized sources — We only honor this policy for products purchased directly through boutiqswitchsv5.com. Products from third-party resellers are not covered.
• ✗
  Opened perishables — Boutiq Flower, Boutiq Concentrates, and Boutiq Pre-Rolls that have been opened are strictly non-returnable due to health, safety, and regulatory requirements.

Defective Products

Every Boutiq Switch product undergoes independent third-party laboratory testing and quality verification before it reaches any consumer. Despite these rigorous standards, manufacturing defects can occasionally occur. We take all defective product reports seriously and handle them with priority.

What Qualifies as a Manufacturing Defect

• ✓
  Device fails to produce vapor or activate on first use despite being fully charged
• ✓
  USB-C charging port is non-functional on a brand new, unopened device
• ✓
  Cartridge leaks or extract is visibly compromised inside a sealed, unopened unit
• ✓
  Flavor switching mechanism fails to operate on first use of the Boutiq Switch disposable
• !
  Battery depletes faster than expected — assessed on a case-by-case basis
• ✗
  Flavor preference dissatisfaction is not considered a manufacturing defect
• ✗
  Normal wear and tear from extended use is not considered a defect

The Return Process

Initiating a return or refund request with Boutiq Switch is straightforward. Follow these steps to ensure your request is processed as quickly as possible. Our team reviews all return requests within 1–3 business days.

How Refunds Work

When a refund is approved for an eligible Boutiq Switch product return, the following terms apply.

Refund Method

All approved refunds are issued exclusively via the original payment method used at the time of purchase. We do not issue refunds via alternative payment methods, gift cards, or store credit unless specifically agreed upon in writing through our Contact page.

Refund Timeframes

• !
  Credit and Debit Cards: 5–10 business days after refund is initiated, depending on your card issuer and bank processing times.
• !
  Digital Payment Methods: 3–7 business days after refund is initiated.
• !
  Cryptocurrency Payments: Refunded at the exchange rate at the time of the original transaction. We are not responsible for exchange rate fluctuations.

Product Exchanges

We offer product exchanges exclusively for items that qualify under our defective product policy or for cases where an incorrect item was delivered. Exchanges are subject to product availability at the time of approval.

Exchange Eligibility

• ✓
  Defective Boutiq Switch disposable devices within 14 days of delivery — exchanged for the same product or equivalent value
• ✓
  Incorrect product received — exchanged for the correct item originally ordered at no additional cost including shipping
• ✓
  Sealed, unopened products within the 7-day return window — may be exchanged for a different product of equal or greater value
• ✗
  Opened products, flavor exchanges, or preference-based exchanges are not eligible under any circumstances

To initiate an exchange, follow the return process outlined in Section 04 and specify in your message to our Contact page that you are requesting an exchange rather than a refund.

Return Shipping

Return shipping responsibilities depend on the reason for the return. Please review the terms below carefully before preparing your shipment.

Who Covers Return Shipping

• ✓
  We cover return shipping for all defective product claims and all cases where an incorrect item was delivered. We will provide a prepaid return label or reimburse verified shipping costs.
• !
  Customer covers return shipping for change-of-mind returns on eligible sealed, unopened products within the 7-day return window. We recommend using a tracked shipping method.

Cannabis Law Notice

All products sold through boutiqswitchsv5.com are cannabis or cannabis-derived products subject to specific legal restrictions that directly affect how returns and refunds can be processed.

Age Verification

All purchases on boutiqswitchsv5.com are strictly limited to individuals 21 years of age or older. Returns initiated by or on behalf of individuals who do not meet this age requirement will be refused and reported to the appropriate authorities.

Jurisdiction Compliance

Cannabis laws vary significantly by state, county, and municipality. It is the sole responsibility of the purchaser to ensure that the purchase, possession, and use of any Boutiq Switch disposable or other cannabis product is legal in their specific jurisdiction. We cannot issue refunds based on local legal restrictions the purchaser was responsible for verifying prior to purchase. For guidance on cannabis laws in your area, visit Google.

Lab Testing Compliance

Every Boutiq Switch product sold through our store has been independently verified by third-party laboratories for extract purity, cannabinoid potency, and terpene profile authenticity. Lab results are available upon request through our Contact page.